At RedlineSRM, we pride ourselves on:
1. Customer service - We are your partners, and we pride ourselves on providing personalized and professional service.
2. No hidden fees and surcharges - We don't want to surprise you with anything other than our exceptional service.
3. We are local - There are no out of state call centers. Your contact at RedlineSRM works in our state of the art 24hr secured facility and will work directly with you to solve any requests, questions or issue you may have. Your contact at RedlineSRM is in the warehouse and will work directly with you to solve any of your needs. We are your partners in Records Management. We provide clear and easy to understand processes, invoices and contracts.
4. We won't hold you or your documents hostage - Many company contracts are full of small print that makes discontinuing service costly. No matter how dissatisfied you are with their service you are locked in. At RedlineSRM we are stewards of your documents not jailers, and your satisfaction with our performance is our priority.